Terms of service
Overview
This website is operated by ORQENA. By visiting the site or purchasing from us, you agree to these Terms of Service and to the policies linked from this store. If you do not agree, do not use the site or place an order.
Our store is hosted by Shopify, which provides the ecommerce platform used to offer our products and services.
Online store terms
You must be the age of majority in your place of residence, or have permission from a parent or legal guardian, to use this store. You may not use our products or services for unlawful purposes, interfere with the site, introduce malicious code or attempt unauthorized access.
Product information
We try to display product descriptions, colors, images, availability and prices accurately. Screen settings and supplier updates can cause reasonable differences. Images are illustrative and packaging may differ. We may correct errors, update information or cancel an affected order. Nothing on the site is medical advice, and our facial cleansing tools are not intended to diagnose, treat, cure or prevent a medical condition.
Orders and payment
Submitting an order is an offer to purchase. We may accept, reject or cancel an order for legitimate reasons, including unavailable inventory, suspected fraud, pricing errors, unsupported destinations or purchase limits. If we cancel an order after payment, we will refund the affected amount to the original payment method. You agree to provide current and accurate billing, payment, contact and shipping information.
Prices are shown in the currency displayed at checkout. Taxes and any applicable charges are shown before payment where required. Payment processing is provided by third parties and is subject to their terms.
Shipping, cancellations and refunds
Our Shipping Policy and Return and Refund Policy form part of these terms. Review them before ordering. Delivery dates are estimates. If a shipment is delayed beyond the stated timeframe, we will provide the options required by applicable law.
Third-party services and links
We use service providers for ecommerce, payment, analytics, advertising, fulfillment, shipping and customer support. Links to third-party websites are provided for convenience. We are not responsible for third-party content or services, except where applicable law provides otherwise.
Intellectual property
The ORQENA name, site design, text, graphics and other original store content are owned by or licensed to ORQENA. You may use the site for personal shopping. You may not copy, reproduce, sell or exploit store content without prior written permission, except where the law allows it.
Reviews and submissions
If you send feedback, reviews, images or other content, you confirm that you have the right to share it and that it is accurate, lawful and does not violate another person's rights. We may moderate or remove unlawful, misleading or inappropriate submissions.
Disclaimer and liability
We do not promise that the site will always be uninterrupted or error-free. To the fullest extent permitted by law, the services and products are provided subject to the warranties and remedies stated in these terms and required by law. We do not exclude liability that cannot legally be excluded, including mandatory consumer rights.
Changes and termination
We may update the site, products and these terms. The version posted when you place an order applies to that order unless a change is required by law. We may suspend access when reasonably necessary to protect customers, the store or our service providers.
Governing rules
These terms are governed by the laws applicable where ORQENA is established, without depriving consumers of mandatory protections that apply in their place of residence.
Contact
Questions about these terms can be sent to hola@orqenatech.com or through https://www.orqenatech.com/pages/contact.