Where does ORQENA ship?
We currently ship to eligible addresses in the United States only.
How much is standard shipping?
Standard shipping is free on eligible U.S. orders.
How long will my order take?
Orders are normally prepared in 1–3 business days. After shipment, estimated delivery is 3–5 business days. These are estimates and may be affected by carrier delays, severe weather or high-volume periods.
Will I receive tracking?
When tracking is available, Shopify sends it to the email address used at checkout. Tracking can take a short time to update after the carrier receives the parcel.
Can items arrive in separate packages?
Yes. Products may be fulfilled by different partner facilities, so a multi-item order may arrive in more than one parcel. Supplier or fulfilment-partner packaging may be used.
Can I return a facial cleansing brush because I changed my mind?
Because facial cleansing tools are personal-care and hygiene products, we do not accept change-of-mind returns. Please review the product photos, option and included pieces before ordering.
What if my item is damaged, incorrect or missing?
Contact hola@orqenatech.com within 30 days of delivery. Include your order number and clear photos or a short video showing the issue and the shipping label. We will review the evidence and arrange an eligible replacement or refund under our refund policy.
Can I cancel my order?
Contact us as soon as possible. We can cancel an order only before it enters processing or fulfilment; cancellation is not guaranteed after that point.
How should I care for a powered brush?
Follow the instructions supplied with your exact model. Rinse only the washable parts indicated by the manufacturer, allow them to dry and keep charging connections dry.
Can you help me choose?
Yes. Read our Facial Brush Guide or use the contact form. Customer support is available in English and Spanish.